Which forms of payment are accepted?

Bank Transfer or Cash On Delivery. Once the payment has been transferred please share invoice on our instagram page or email at celene.candles@gmail.com for record keeping.The order is only processed after confirmation.

Could I exchange it or send it back?

In case of damage we would exchange the product with a similar one provided we are notified on the same date of parcel receival with a picture of the damaged item.Our courier team will exchange the damaged item once the replacement is sent.If damaged item is not present then replacement will not be issued

For bulk order inquiries please state the candle design/quantity/date of delivery for us to provide quotes.Get in touch on celene.candles@gmail.com

How can I follow up on my order?

Regular orders take up-to 5-8 working days.Delivery timelines vary for bulk orders.If there is a delay longer than the given timeline that would be communicated to you directly.Incase of unforeseen circumstances/public holidays the delivery timeline may extend. Delivery attempt will be made twice after which the parcel is returned to us. Incase of reattempt charges of delivery will be charged again.

Urgent orders are catered only if quantity and timeline is manageable. Advance payment to be made in full for us to be able to use overnight courier facility.For details and queries get in touch via email celene.candles@gmail.com

For custom packaging for party favours/bids/addition of cards etc to your order please notify on celene.candles@gmail.com.Additional charges apply as per requirement.

email us or leave a message on our instagram page.

celene.candles@gmail.com